Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
- Please note that all returns are subject to a 10% handling fee, up to a maximum of $10.00. This amount will be deducted from your refund.
- Your return request must be made within 20 days of receiving your order.
- All returns are subject to quality control checks based on our returns policy.
- Any returned items that do not meet our returns criteria will be sent back to you.
- Please note we only accept returns and refunds on purchases made directly through our website. Any purchases made through our third-party partners must be handled through them.
- If you have received an item that appears faulty, we deeply apologize. Please submit your return or refund request through our contact form describing the issue
- If your order came with a gift with purchase, it must be returned with the other items in your order.
- Unfortunately, we do not accept returns on gift cards.
How to submit a return:
- To submit a return request, please read through our returns policy before submitting your request and then visit our Contact Page
- Any returns sent to us that have not been submitted via our portal will not be processed.
- You’ll be notified via email once your return has been approved and/or rejected in line with our returns policy
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured locally and organically sourced. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is FREE on all orders
